Help & FAQs

Crossroads Clubs

Answers to common questions about our Dementia Hub Clubs and Hub Clubs — eligibility, what's included, costs, activities, and staffing.

Paid Services

Answers to common questions about our flexible paid home care — what's included, how to book, pricing, and the types of care available.

Short Breaks

Answers to common questions about our free respite care service for unpaid carers across Kent — eligibility, what's included, staff, and funding.

Urgent Care

Answers to common questions about our Urgent Care service — what qualifies as an emergency, how the service works, night care arrangements, and staff support.

Volunteer Service

Common questions about our Volunteer Service — how to request support, how to become a volunteer, what volunteers can help with, and how the service works.

Young Carers

Answers to common questions about our Young Carers service — who qualifies, what support is available, how to access the service, and what activities we offer.